Refunds Policy

1. Subscription Service Access

SadaPOS operates as a subscription-based digital platform. Upon upgrading to a Paid Plan, premium features are provisioned instantly to your account. We encourage all users to utilize our Starter (Free) Plan to evaluate the software's suitability for their business before committing to a paid subscription.

2. 7-Day Satisfaction Guarantee

To ensure absolute confidence in our platform, SadaPOS offers a 7-day satisfaction guarantee for first-time premium subscriptions. If the Service does not meet your professional expectations, you may request a full refund within 7 calendar days of your initial purchase. This guarantee is designed to mitigate risk for new users transitioning from the Free Plan to our high-tier operational tools.

3. Paddle as Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Consequently, all refund requests are processed through Paddle’s system. While you may contact SadaPOS support for assistance, the final financial reversal is managed by Paddle in accordance with their terms and conditions.

4. Subscription Cancellations

You may cancel your SadaPOS subscription at any time through your account settings at app.sadapos.com. Upon cancellation, you will continue to have access to the Pro features until the end of your current billing cycle. We do not provide pro-rated refunds for partial months of service or unused time remaining in a subscription period.

5. Eligibility & Exceptions

Refunds are generally not available in the following scenarios to prevent platform abuse:

• Automatic Renewals: Payments for recurring billing cycles (monthly/annual) are non-refundable if the subscription was not cancelled prior to the renewal date.
• Policy Violations: Accounts suspended due to fraudulent activity or breach of our Terms of Service.
• Partial Usage: Refund requests submitted after the 7-day satisfaction window.
• Sync Failures: Issues arising from the user's failure to maintain a periodic internet connection for Delta-Sync operations.

6. How to Request a Refund

To request a refund, please email support@sadapos.com with your account email address and the transaction receipt provided by Paddle. Our team will review your request within 3-5 business days. Approved refunds will be credited back to the original payment method used via Paddle.

7. Contact Support

If you have questions regarding our Return & Refund Policy, please reach out to us:

Email: support@sadapos.com