Privacy Policy

Effective Date: February 19, 2026

1. Introduction & Definitions

Welcome to SadaPOS (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our global point-of-sale (POS), inventory management products, and related services, including the SadaPOS web application, mobile applications, and our website (collectively, the “Services”).

"Customer" or "Merchant": The business entity or individual who registers for a SadaPOS account to use our Services.
"Consumer": The end-customers who purchase goods or services from our Merchants.
"Services": The SadaPOS platform, including offline-first POS features, inventory tracking, supplier ledgers, and reporting dashboards.

By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

2. Our Roles: Data Controller vs. Data Processor

Depending on the data being processed, SadaPOS acts as either a Data Controller or a Data Processor under applicable global privacy laws (such as the GDPR).

Data Controller: We are the Controller for the information you provide to create and manage your SadaPOS Merchant account (e.g., your name, email, billing details).
Data Processor: We act as a Processor for the data you input into the SadaPOS system regarding your business operations, including your Consumers' data, employee details, and supplier information. As a Merchant, you are solely responsible for ensuring you have the legal right to collect and process this data.

3. Information We Collect

We collect various types of information to provide and optimize our Services:

Account & Profile Information: First and last name, email address, phone number, business name, and location preferences.
Operational & Business Data: Information you upload to manage your business, including product inventories, IMEI numbers, warranty claims, pricing, supplier ledgers, expense categories, and daily cash closings.
Consumer Information: Data regarding your customers (e.g., walk-in customers or registered buyers), including their names, contact details, purchase history, and credit/debt balances.
Payment Information: Billing details required for your SadaPOS subscription. We do not store your credit card or full payment details on our servers; all payment transactions are processed securely by our Merchant of Record, Paddle.
Technical & Device Data: IP addresses, browser types, operating systems, device identifiers, and access logs collected automatically when you interact with our Services.

4. Local Storage & Cloud Synchronization

To provide a seamless, uninterrupted experience, SadaPOS utilizes an "offline-first" architecture.

Local Processing: When you use our Services, your operational data is initially processed and stored securely on your local device's browser or application storage.
Cloud Synchronization: When an internet connection is available, this locally stored data is encrypted and synchronized with our secure, enterprise-grade cloud infrastructure. We do not sell or monetize this synchronized operational data; it is strictly maintained to provide you with cross-device access and data backup. IMEI and serial numbers uploaded by the Merchant are considered 'Business Data' and remain the sole property of the Merchant.

5. How We Use Your Information

We use the collected information for the following business and commercial purposes:

To provide, operate, and maintain the Services (including real-time inventory and sales tracking).
To process your transactions and send related information, including confirmations and invoices.
To calculate business analytics, such as profit and loss summaries, and generate historical reports.
To manage your account, provide customer support, and respond to your requests.
To send administrative messages, technical notices, security alerts, and updates.
To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities.

6. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contractual Necessity: To fulfill our Terms of Service and provide the SadaPOS platform to you.
Legitimate Interests: To improve our Services, ensure security, and market our products (provided these interests are not overridden by your data protection rights).
Consent: When you have explicitly agreed to let us process your data for a specific purpose.
Legal Obligation: To comply with applicable laws and regulations.

7. Sharing & Disclosure of Information

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers: We share data with trusted third-party vendors who assist us with cloud hosting, database management, payment processing (such as Paddle), analytics, and customer support. These providers are bound by strict confidentiality agreements. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Legal Compliance: We may disclose your information if required to do so by law, subpoena, or other legal processes, or to protect the rights, property, and safety of SadaPOS, our users, or the public.
Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership.

8. International Data Transfers

SadaPOS operates globally. Your information may be transferred to, stored, and processed in countries other than your country of residence, where our secure cloud servers are located. We ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your data during international transfers.

9. Data Security & Retention

We implement robust technical and organizational measures to protect your data against unauthorized access, loss, or alteration. All data transmitted between your device and our cloud infrastructure is encrypted using industry-standard TLS (HTTPS) protocols. We do not store sensitive payment card data. In the event of a data breach, we will notify affected users within 72 hours of becoming aware of the incident.

We retain your personal and operational information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. If you close your SadaPOS account, we will delete or anonymize your data within 60 days, except where we are legally obligated to retain it for tax or regulatory purposes.

We retain your personal and operational information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. If you close your SadaPOS account, we will delete or anonymize your data in accordance with our retention policies, except where we are legally obligated to retain it.

10. Your Privacy Rights

Depending on your jurisdiction (e.g., GDPR, CCPA), you may have the following rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure (Right to be Forgotten): Request deletion of your personal data.
Right to Restriction: Request that we limit the processing of your data.
Right to Data Portability: Request to receive your data in a structured, machine-readable format.
Right to Object: Object to our processing of your data for direct marketing or legitimate interests.

To exercise these rights, please contact us at support@sadapos.com. Note: If you are a Consumer of a SadaPOS Merchant, please direct your privacy requests directly to the Merchant. For California residents, SadaPOS does not "sell" your personal information as defined under the CCPA.

11. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Services and hold certain information. Cookies help us remember your preferences, keep you logged in, and analyze site traffic. By using our Services, you consent to our use of essential cookies required for authentication, security, and core functionality. You can instruct your browser to refuse all cookies, however, some parts of our Services may not function properly.

12. Children’s Privacy

Our Services are intended for business use and are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child under 16 has provided us with personal data, we will take immediate steps to delete such information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the "Effective Date." Your continued use of the Services after such changes constitutes your acceptance of the revised policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: support@sadapos.com

Website: www.sadapos.com

Privacy Policy

Last Updated: February 13, 2026

This Privacy Policy explains how SadaPOS (“we”, “us”, or “our”) collects, uses, discloses, transfers, protects, stores, and processes your information when you use our Services. SadaPOS is committed to the privacy and secure processing of the personal data it maintains for its Customers in an open and transparent manner, in full compliance with international data protection standards, including the General Data Protection Regulation (GDPR).

1. Definitions

"Services" means the SadaPOS point of sale and inventory management platform, including the web application (app.sadapos.com), the website (sadapos.com), and any features or functionality provided by us.
"Customer" or "Merchant" means the person or entity who registers to use the Service. If you are using the Services on behalf of a business, you agree that you have the authority to bind that business to these terms.
"You" means the Customer and any authorized users (employees) under the Customer’s account.

2. Identifying the Data Controller and Data Processor

For the purposes of global privacy laws:

SadaPOS is the Controller for Customer (Merchant) Information.
SadaPOS is the Processor for Consumer (your customers) and Employee Information, where the Merchant is the Controller.

For any questions regarding your data, you may contact us at support@sadapos.com.

3. Types of Personal Data Collected

We collect and use several types of data, including:

Personal Data: Your first and last name, email address, business name, and telephone number.
Business Data: Information about products, inventory, pricing, sales, transactions, and taxes that you input into the system.
Consumer Information: Personal information relating to the consumers with whom you interact (your shop's customers), such as their names or phone numbers for invoicing.
Employee Information: Information relating to your staff members who use the system under your account.

4. How and What Information We Collect

Account Registration: We collect information when you create an account or modify your profile.
Operational Data: We store the information you upload (inventory, sales records, etc.).
Offline-First Functionality: To provide offline access, some data is stored locally on your device's secure browser storage and is synchronized with our cloud servers when an internet connection is available.
Payment Information: Our order process is conducted by our online reseller Paddle.com. Paddle is the Merchant of Record for all our orders. They collect and process your payment card details securely. SadaPOS does not store your full credit card information on its servers.

5. Legal Basis for Processing

We process your information only where:

It is necessary to provide the Services to you.
It satisfies a legitimate interest (such as research, development, and security).
We need to comply with a legal obligation.
You have given us explicit consent.

6. Sharing & Disclosure of Your Information

We do not sell your data. We share information only as described below:

Service Providers: We work with trusted third-party partners for cloud hosting, infrastructure, and payment processing (Paddle). These providers have access to your information only to perform specific tasks on our behalf.
Compliance with Laws: We may disclose your information if required by law, governmental request, or to protect the safety and rights of our users.
Business Transfers: In the event of a merger or sale of assets, your information may be transferred as part of the business assets.

7. Your Privacy Rights

Subject to applicable laws, you have the following rights:

Right of Access: You can request a copy of your personal data.
Right to Erasure: You can request the deletion of your data when it is no longer necessary for the purposes it was collected.
Right to Object: You can object to the processing of your data for marketing purposes.
Right to Data Portability: You can request your data in a machine-readable format.

To exercise these rights, please contact us at support@sadapos.com.

8. Data Retention

We retain your information as long as your account is active or as needed to provide you with Services. Even after cancellation, we may retain certain information to comply with legal obligations, resolve disputes, or enforce our agreements. When we have no ongoing legitimate business need, we will either delete or anonymize your data.

9. Security

We take appropriate technical and organizational measures to safeguard your information. All data transferred over the internet is encrypted using industry-standard TLS (HTTPS). We use secure cloud infrastructure to ensure your data is protected from unauthorized access.

10. Children’s Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware of such data collection, we will take immediate steps to delete it.

11. Updates to This Policy

We reserve the right to change this Privacy Policy from time to time. We will post any changes on this webpage. Your continued use of the Services after changes constitutes your acceptance of the updated policy.

12. Contact Information

If you have any questions about this Privacy Policy, please contact us:
Email: support@sadapos.com
Website: www.sadapos.com